Vital Link™

Family Update

Click Below to Watch Our Family Update Video

Elevate Patient Experience through Closer Family Connection

A positive patient experience is more assured when families feel well-informed.

Mutare’s simple Family Update application delivers ongoing status updates to patients’ family members, surrogates, advocates, or care companions. By keeping loved ones connected and reassured, Family Update enhances the overall care experience while allowing professional staff to better focus on the provision of care to their patients.

Family Update is Ideal For:

  • Inpatient Hospitals
    • Surgery Waiting Areas
    • Intensive Care Units (ICUs)
    • Transitional Care Units
  • Senior Living Services
    • Assisted Living
    • Skilled Nursing
    • Memory Care
  • Pediatric Hospitals
    • Long Term Inpatient Care
    • Oncology
    • Neonatal Intensive Care Units (NICU)

A Better Overall Experience

  • Create greater patient satisfaction by enhancing the family experience.
  • Lower the anxiety of the family and extended care team by keeping them in the loop on progress, events, and next steps.
  • Improve operational efficiency by drastically reducing staff disruption.
  • Avoid miscommunication between providers and patient advocates.
  • Reduce duplicative and time-consuming inbound calls from family members requesting patient updates.
  • Support adherence to regulatory requirements (augments EMR).
  • Works with any EMR (Epic, Cerner, Meditech, NextGen, Allscripts, eClinicalWorks, Athena, etc.).

Click here to learn more about Surgery Status Update.