EXPERIENCE ENHANCED RESPONSIVENESS
Vital Link™ is taking Interactive Voice Response (IVR) to the next level. With Vital Link™, it’s not just about making automated voice response possible, it’s about enhancing the accuracy, quality, and content of the message.
Vital Link™ IVR can be used to automate a wide range of workflows including appointment reminders, patient surveys, care team support, and much more. With the experienced team of developers at Mutare Health, IVR programs can be tailor-made to meet specific goals and needs. By automating call response centers, Vital Link™ IVR improves efficiency, saves staff time, and enhances patient engagement through critical data collection.
The Benefits Of IVR
- Rapid ROI through automation of time-consuming manual processes
- Quicker access to information for improved decision-making
- Increased accuracy of data collections
- Improved customer service
The Benefits Of IVR With Mutare Health
- IVR platform implementation: Avaya, Cisco, Microsoft, Mutare, etc.
- Application development: Speech recognition, speech to text, and text to speech
- Web development and integration between IVR applications and data sources
- IVR tuning and audits
- Reporting development between IVR and reporting platform