Loading...

MEDICUS SOLUTIONS USES GISTT SPEECH-TO-TEXT FOR CUSTOMER RETENTION

Case Study
Medicus Solutions

There’s definitely value to it (giSTT) for all of us who are in the field. Ultimately, this helps us get information quickly, allowing us to get back in touch with our clients much faster. We’ve always had ShoreTel, but with the text transcription we are more efficient, allowing us to provide overall better attention to our customer’s needs.

— CHRIS JANN, PRESIDENT AND CEO

For ShoreTel customers, Mutare’s giSTT speech-to-text is the key to attracting and retaining clients. With giSTT, the speed and efficiency of responding to high priority voice messages is immediate and simple. Responding quickly to clients is key to building trusting relationships that results in profitability and growth. Studies show a 5% increase in client retention yields a 25% increase to the bottom line. For clients, the number one reason cited for leaving is lack of response.

Chris Jann, President and CEO of Medicus Solutions, Inc, a company dedicated to computer and network support exclusively to physician offices, sees added benefit in having a speech-to-text solution.

“There’s definitely value to it [giSTT] for all of us who are in the field,” said Jann. “Ultimately, this helps us get information quickly, allowing us to get back in touch with our clients much faster. We’ve always had ShoreTel, but with the text transcription we are more efficient, allowing us to provide overall better attention to our customer’s needs.”

ABOUT MUTARE HEALTH

Mutare’s communication solutions foster better patient engagement and regulatory compliance delivering competitive advantage for Accountable Care Organizations. Mutare’s unified messaging, smart notification and contact center services help healthcare organizations reduce costs, improve clinical collaboration and streamline workflow.